It took 2 trys to get it right I ordered this for my daughter's first Christmas ornament. The first one that was shipped to me, came out very blurry. Even the text was blurry. I called customer service, and they shipped me a second one, free of charge. I received it yesterday, and the second ornament was pretty good, but not quite as crisp as the ones in the picture. I am satisfied with the second ornament, but be aware you might take a few tries to get a good one, I would not recommend ordering if you are in a hurry.