Upon opening the ornament I ordered for our son and his wife for Christmas I noticed something I was not pleased with. I contacted customer service. They were very helpful and assured me the matter would be handled quickly. A few days later the replacement ornament was delivered. The matter was handled promptly and professionally. We have done business with Personalization Mall for most of our personalization needs. This is the first time I have been unhappy! Everything was handled perfectly. I would definitely continue to shop here for any occasion that I would like a personalized gift. They definitely aim to please!