I eventually love this item, but I paid extra to have it shipped quickly, It came in broke, then it came with wrong name. I had to give to granddaughter broken so I could give the other girls their ornaments (which were beautiful.) Eventually after 3rd try I finally got item and it was packaged well. Not in flimsy bag like first two times. The ornament is beautiful but I had to do a lot of calling, waiting on line and talking to customer service. I should of been reimbursed for the shipping. I still have someone else ornament but don't have the heart to throw away because someone else didn't get theirs. Customer service was great but quality control not so good.