I have been ordering Christmas ornaments from Personalization Mall for several years. I am always pleased with their work, they do an awesome job and are always prompt with delivery. This past Christmas I ordered a "light up" ornament for my son. However, when I put the batteries in, the light didn't work. I called and spoke with a sales rep. who said, "No problem, we will send another one and I promise it will arrive before Christmas". The ornament arrived on time as promised, and was adorable! Thanks so much for your help, I will absolutely continue to order from you guys and I will recommend your services to others.