I purchased this as a graduation gift and opened it to find that it did not have the correct initials on both sides. I was a little upset thinking that now it would be received late and there would be problems getting this corrected. To my surprise after speaking with customer service, I was able to just send a picture of the problem and have a new one correctly shipped right away.
The bookends are beautiful and although not many people read actual books nowadays, it is a great gift for those who do enjoy books.
I am very happy with the purchase and the service received.