Success in the face of a snafu
I've been ordering from this site for years and this year there was a small mix up. We got someone else's order and, of course, I was running behind on putting in my order so I had no time to wait. Customer service was amazing! The rep gave me an email address to send a picture of what I received and they processed a new order immediately. I received it within 2 days and didn't even have to return the incorrect order. Mistakes happen, what sets a company apart is how they deal with them. I have always loved this company for their products and fast delivery but now love them even more for their personal service!