Excellent quality, quick turn aroundWe ordered this vase as a wedding gift and it was made and shipped within the week. The vase is great quality, heavy duty, big enough to hold up a giant bouquet of flowers. The customer service was great as we had questions about how many names must be on it- FYI, you have to have all 21 names or words filled in or it will duplicate names. We ended up using some fun words like "family" and "laughter".