A Total Hit
I purchased 6 of these boards as Christmas gifts for family & friends, and I was lucky to have obtained them during a Doorbuster price, which made them that much better. Great personalized gifts that will be loved, once we present them as our gift to them.
1 of the 6 boards received, was not up to par with the other; the issue was that the metal slate that came with the board was thicker on one end and it stuck above the wood board's surface. I contacted customer service and I followed their instructions (submitted a photo of the defective product); a couple of days later, they emailed me and told me that my request for replacement was approved and one was being created and shipped to me, free of charge. It was a great experience dealing with customer service, my first time, since all of their products are always on-point. I will update this review, once I receive the replacement board.
Thank you Personalization Mall.