(Phoenix, AZ) - November 18, 2017
Loved it! Very beautiful, soft and cozy. Very pleased. However, the ordering process was weird. The system had me crop the photo to the proper dimensions, which was fine. But then when I went to check out, the final product it showed me had been automatically cropped a second time, which cut things out. Weird. I started from scratch many times, and called for help, but nothing helped. So, I just cropped my original photo larger to begin with in order to accommodate the two further crops that would happen during the process. But here's the irony, not only did the second crop not exist on the final product I received, but the first crop wasn't even as extreme as I had made it. In other words, much more of the photo appeared on the final product than the sample final product I approved. For example, here's the final photo I approved. Notice that the top dog's ear is cut off. But in the actual final product I received the ear was not cut off. It was fully there and then some. Fortunately, that was an improvement so I'm happy, but something seems to be off with the system and messing around with it took me an entire day, so it wasn't fun.