Pawprints In Heaven Custom Memorial Magnetic Garden Sign Customer Reviews

This product was purchased as a gift for a relative who lost a beloved pet. After having the item for 8 months, the design literally is separating from the yard stake. I contacted the company and they gave me a store credit for $15.95, the cost of only the magnet. That would be okay, except I'd still have to spend $8.49 on shipping and then tax when I've already spent money for this item. The customer service rep has been clear to let me know they will not do anything further for me, as the store credit was a "courtesy" as it was. So, if a product ends up being defective after the 30 day window, you're pretty much out of luck. The store policy says that they will stand behind defective product and make it right - that's not the case. All I have asked for is the item to be redone and sent to the original recipient, but they are not helping with this. Very disappointing. Also each email had to be sent multiple times to even get a response. Disappointing.

We loved the memorial stake when we received our first one. However after less than six months the magnet is curling up and color is fading. The writing is flaking off. We just received a replacement. There is only a one month warranty on this product. It needs some kind of protective covering. We will not order again.

I thought this was a metal plaque, not a magnet, now i wanted to order the stake but cannot order it separately. so i sit with a magnet and no way to display it. very disappointed.

I ordered this for my mom for Christmas as her dog had just passed the week of thanksgiving. The lettering and numbers are sub par! The only plus is its magnetic.

I placed an order for 2 items for mother’s day gifts, I thought they looked terrible the writing on them looked like a 2 year old wrote on them. They say money back but that was it the case at all! I got tired of the back and forth emails so I just put them in the trash and I would never recommend this to anyone!!!!!

This sign is very flimsy and not what I expected as a new customer .