Picture Perfect Personalized Photo Ornament Customer Reviews

Terrible so disappointed with the quality ornament I received I sent professional pictures they were prints on the ornament blurry and orange tint on the faces really upset I order every year and these weee terrible

I have ordered multiple ornaments from here in the past and I have always been delighted with the outcome. This years ornament was a disappointment. The quality seemed poor. This could be related to the picture however I've never had this problem in the past. I will try to order again next year and hope this is a fluke. The picture they use to show what the ornament will look like and what it actually does look like aren't even similar. The quality in the display is beautiful and exactly what I was looking for. The actual ornament looks like a crayon drawing.

Both pictures had people's heads cut off and one was not centered

I have ordered photo ornaments from here for years and love them. Unfortunately this year what arrived was low quality and blurry. The jpegs sent were the same quality as every year before, professional pictures. When speaking to customer service they deemed if they redid it, it would look the same so not to bother. I purchased 4 ornaments as usual to give as gifts but I can not give these to people and despite the company's guarantee of satisfaction when I asked to return them for a refund I was ignored. Instead they sent me an email asking me to rate them. Maybe if they spent more time paying attention to their quality control or their customers I wouldn't need to write this. I did not include the photos they have in my review because my pictures are clear and this website won't allow me to upload an actual photo of the item which looks nothing like my photo. Very disappointed.

No matter how I tried to recrop my images, the PM software would not fit the pictures correctly within the circle. I needed them asap, so just ordered them anyway hoping either there would be a comments section where I could ask them to make adjustments to fit, but there wasn't. I don't like the ornaments I received.

I posted a 1-star review that’s been removed, so reviews here do not represent all customers. I ordered ornaments from Personalization Mall in 2013 that were excellent quality. Based on that experience, I ordered over $100 worth of ornaments in 2014. The 2014 ornaments were overexposed so badly that I would not even consider donating these to a charitable organization (two of the images were the exact same images used in 2013). I submitted scans of the defective ornaments to PM and provided a comparison with an ornament produced by another company from the same image (NOT overexposed). The images reproduced by PM do not look ANYTHING like the preview. I would attach scans of the preview and scans of the actual ornaments, but PM then claims the right to reproduce them without a purchased license. PM does NOT stand by their work, as they refuse to replace ornaments or issue a refund. I do not recommend these ornaments or Personalization Mall, based on this poor customer service.

it took me hours to get the 2 individuals centered in the circle. i even made sure the hole at the top wouldn't interfer with the head of one of the people. when i got the ornament, it didn't come out like i had it centered. both people had parts of their head cut off or really close too it. i could have moved it more, but what i saw on the internet looked like it fix. so you better make your picture much smaller or they will cut off whatever they want to and think it's ok. very disapponted with this.