Family Photo Personalized Coffee Mug Customer Reviews

The photo was not crystal clear. The colors seem muted and the image did not have a vibrancy or reflect attractive flesh colors. We have used Personalization Mall frequently in the past and been very satisfied. This is the first time we have not liked the image on the coffee mug

There’s a white dot on my son in the photo which is very noticeable & makes the product look cheap. In addition, part of the wording has a green shadow around it. Not the quality I had expected.

The photo was backwards on the Mug side and was not able to rotate and or add any script

1st time this company has disappointed me. I must have read wrong. The cup is tiny and the photo of my grandson & Papa's Golden Doodle doesn't wrap around the cup. It just stops and the rest of the cup is white. This was a present for Paps but it looks too cheap. Sad.

Was very pleased with the whole process and resulting product.

The picture turned out great, but 2 of the words I had put on are different than the rest of the writing, as though the writing smeared. Very disappointing because it can't be given as a gift now.

This was the 1st time I've done anything like this on-line! I was scared of how the product was going to turn out... I had a learning curve of how to make the photo wrap around the mug... but as I said it was my 1st time...*All-in-all* I think it will be well received... Thank you for the quick & easy delivery service !!

Once I received the cup I was disappointed that the pic wasn't flip the correct way, so I toss the cup in the trash.

I was excited to have these made for my husband and two sisters in law for Christmas but was disappointed when I received the product. The quality of the mug is fine but my photo was grainy and dark and the text was also grainy and a bit small. I will not be giving these to them.

Buyer should be aware that the capacity of the mug (in my case 11 0z) measure to the lip of the mug and allows very little excess. The photo on the mug was wonderful.

Buyer should be aware that the capacity of the mug (in my case 11 0z) measure to the lip of the mug and allows very little excess. The photo on the mug was wonderful.

I'm shopping around for reasonably priced mugs to add original art to. I wanted to see how this style of mug would turn out, since other products I have received from PM came out really well.

Not this time. I'll let the picture do most of the talking. The artwork I added actually came out pale on the mug (this photo makes the color look nicer than it actually is), there does not seem to be a "wrap around" feature for art on this site for mugs (?), and I wanted a black mug. That typically means black on the outside... The handle and the inside of the mug are fine, but the the rest of it? I'll keep shopping for a custom mug go-to.

When I placed the order I did not realize that the photo would be on one side of the mug. When I have ordered similar mugs from other companies the photo wrapped around the mug

Came with the photo on an angle. I have called as well as emailed and no one has even attempted to do anything for me. But I do get spam messages from them almost daily.

I was very excited about this cup, and it was a special present for a painter.
The design was placed too big and too high so it doesn't look good at all.
As a present for a visual artist, I got very embarrassed to give him this present.
I wish someone would put a little more thought into it when printing the cup...

They say this will wrap around the mug, it is only on one side and it seems to be on the wrong side if you are a right handed person, very disappointed in this mug, would not recommend

My review is on the status of the item not the quality. It arrived broken and I am awaiting response from customer service to get a replacement.

It is a very nice item and the other coffee mugs I received in the same order were great

I was really disappointed in how the picture mug turned out. Most people are right handed but they put the picture on so you have to hold the mug with your left hand to see it while using it. Also I thought it would wrap around the mug like the names mugs I got but they don't. It is only on one side.

I used a black-and-white picture for the mug it turned out at 10 and green it was a disaster

First time ever disappointed with a product here. Mug small and cheap looking. Photo on back half of mug so user never sees it. Quality of photo is fine but you don’t see it