Puzzle of Love Personalized Photo Puzzle Customer Reviews

When I purchased this item it showed my picture was clear as day! When it arrived and opened it, it is very blurry.

WE ordered two of these puzzles as gifts and both came in damaged boxes. It looked as though they had been smashed into the box and the pieces were all bent.

The preview of my photo looked bright and beautiful but the actual puzzle came so dark that you can’t see the faces.

The quality of the picture is fantastic.. but the puzzle itself is not thick enough and is warped when it is put together. The tin that holds it is perfect.

the result was great as far as the concept and the print on the container and the print on the puzzle. HOWEVER, the quality of the product over all is not good at all in that the picture that they glued to the cardboard and then cut into pieces separates from the cardboard backing so that the item can only be safely put together once

This puzzle is a great idea, but you have to be very very careful about the photo you select. The one I uploaded looked fine when it was cropped on screen and was still in the "better" category. When I received it the puzzle was blurry and grainy. Personalization Mall's quality department reviewed it and said that it was the picture, not their service that made it look bad, and offered no further assistance.

I ordered this personal photo puzzle as a gift. Uploaded the picture in the max pixels.looked great on the pc screen, all clear, colorful.I receive the order & I’m shocked.It’s a joke.
The puzzle is blurry. The pictures are unrecognizable, not clear at all. it goes right to the trash bin.
I contact customer service for a refund or a refund voucher to redo the order and they are super rude and I am waiting for a full refund now! Ordered the puzzle at CVS & it’s beautiful. I want my money back

I have ordered numerous items from Personalization Mall and I have loved every item until now. I always use pictures taken from my iPhone and they turn out fantastic, even the large canvases. This 25 piece puzzle however, is blurry and embarrassing to give as a gift. Even the puzzle with multiple pictures on it turned out blurry and the colors are washed out and faded.

this is my third puzzle and this one really disappointed me, not only it came out darker than the picture (which some of their products do) but some of the pieces were bent. They have to do a better job at making sure the color of the photo is how the puzzle comes out and not two shades darker.

I was very disappointed with the poor printing quality on the puzzle. The print was very grainy and way too light. I would rather throw it away than give it as the gift I had planned.

I was looking forward to this puzzle so much as a gift for my mom. I was pleased with the printing of the photo on the tin and on the puzzle, but the puzzle quality itself was very poor. the cardboard is really thin and the picture was peeling of the puzzle before we even put it together.

poor quality.

product has yet to be received.

I ordered 3 puzzles, 2 for 2 grandmothers and 1 for a great grandmother - yes, that's $90 plus shipping. Although the copy says 252 pcs and states the measurement, it doesn't state the dimension of the pieces. I called customer service and told them they should at least put something in the picture like a quarter or a cup of coffee so the buyer can really see the relation in size before buying. Of course, she offered no help because of their no return policy. i think that is why I am upset because the csr basically said, 'aww that's too bad goodbye'. I am stuck with this $90 set of puzzles I can do nothing with. The pieces are far too small for elderly hands. I guess I should have mapped out the size and cut out my own 252 pieces to confirm the size before spending so much money on this. The only thing good out of it is the tin. It is about 5 times the size it needs to be to hold all of the tiny little pieces. At least they can use the tin to store things in; although, pretty expensive for just a storage box. I will be hesitant to buy anything from here again without calling and getting all of the unpublished details.
terribly disappointed.

I was not happy with the puzzle. It was a snap shot so when it was put on the puzzle it was very grainy. It will be hard to put together due to the image not being good. However I put images on a guitar pick & post it notes and they turned out well. I loved them.