I purchased/personalized this on your website and shipped it directly to "Kelley", a friend whose forgiveness I seek. I asked for that forgiveness via this little purple heart. I sent it directly to her in FL (and I live in VA). Sadly, she has not yet acknowledged it. Since I sent it to her directly, I never saw the final product with my own eyes. However, the photos of what I sent are beautiful. I am sure it is just as beautiful in her hand. I have no idea if she will ever acknowledge it. So, I can't review it with any further detail than this. I can add that creating it on your website was very easy. It was personalized, shipped, and delivered very timely. I was kept informed about the tracking of its journey to FL and never had to ask for that once. The tracking was sent to me automatically; and, I was updated often. Love that!!! It was delivered on the day it was scheduled to be delivered. That's exceptionally awesome while shipping remains a challenge. Thank you. When I placed the order, your response email stated that you and your husband prayed over every purchase created on your website. Please pray over this one. Please pray that my friend will allow this heartfelt message on this little glass heart to permeate her heart and that she does, one day, forgive me. I will definitely be a return customer and highly recommend your service to all others!