We make personalized gift-giving easy, fast, and letter-perfect -- We guarantee it!
We guarantee our products to be free of manufacturing errors or product defects. We also guarantee the accuracy of our personalization as displayed and approved by you via our Personalization Preview tool.
Please review your personalization and order details before submitting your order. Check spelling, dates, names and shipping address carefully.
Personalized items cannot be accepted for return unless there is a manufacturing error or product defect. That said, we are here to help!
If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate store credit or a full refund. All refunds or exchanges must be made within 30 days of receipt.
You are welcome to email us at firstname.lastname@example.org if you have questions about personalization, before placing your order. We are not able to accept cancellations or changes to orders once they are placed, as they are immediately sent into production.
Refunds cannot be issued for orders delayed to adverse weather conditions or any unforeseen circumstance that may affect Personalization Mall or any of our carriers.
If there is an issue with your order – we are here to help!
Click here to view your order, select the item and tell us how we can help.