I ordered this item as a gift for a friend. One of the names ended up being designed in between two pieces of wood and it was hard to read his name. I called customer service and they told me to send a picture through email and write my concerns. So i did. The NEXT MORNING, I received an email that my item was being made again no additional charge and I didn’t have to return the original. The new product came in less than two weeks and looked amazing!!! I totally recommend these products!