This is a review of the replacement of my first ornament that I ordered. While I loved my first ornament, it arrived with one of the moose's legs broken. I casually mentioned this in my first review, not expecting anything, but the eagle-eyed customer service team saw it and contacted me for additional details.
After providing photographic evidence, they sent me a replacement free of charge. The replacement arrived in perfect condition - the spelling was correct and all legs were intact.
I really wasn't expecting this follow-up and was pleasantly surprised. Thank you so much, Personalization Mall, for paying attention!