Great product, bad gift wrap
Overall the actual product is great. I'm very happy with the size, quality of wood, and the personalization of the product. I bought these for end of season coaches gifts. I paid the extra $5.99 for Personalization Mall to wrap the gifts for me so they would all be the same. I purchased 9 of these gifts and all but one were perfect. One of the boxes was smashed upon arrival. I contacted Personalization Mall and asked if they could mail be a new box so I could re-wrap the gift. Their response was that they could not mail me a new box (they can be shipped flat) however they could credit me the cost of the gift wrap. Although I appreciate them giving me a credit but now I have 1 of 9 boxes that will be different. Not too happy about that.