(Canada) - April 19, 2017
The personalized info is attached with just a poor Velcro closure, it is not actually attached to the bag. So with a slight tug it comes apart and all you're left with is a black bag. The personalization in itself is great but you will have to sew the two flaps together if you want to ensure the personalized info doesn't go missing. Trying to actually talk with someone in regards to complaints is actually worse than the design of this product.