(Chippewa Falls , WI) - January 8, 2018
I ordered two of these for my granddaughters. They are so soft and cuddly. One came exactly as I ordered it but the other came with the wrong thread color for the name and the name was stitched on crooked. I called the company after Christmas and they didn't question it or anything. They simply remade the incorrect one and I had it within a few days!! What a wonderful company to work with - so nice to find that for a change!!! Both of my granddaughters love their tails and sleep in them every night. The company didn't even want the incorrect one back so my granddaughter is going to give it to someone who could use a nice cuddly mermaid tail(even with the wrong name on it)!!!