Excellent customer service
I was happy with the item itself and was very impressed with the way their customer service handled an issue. The item I initially received was obviously mailed in error - it had the wrong name embroidered on it. When I called them about the issue, they were very apologetic about the error and immediately shipped out a new stadium seat with the correct name. The person I gave it to was thrilled with the seat and can't wait to use it at the next game.