(Evansville, IN) - February 15, 2021
My order arrived timely and as ordered. There was a small piece broken from one corner of the frame. I contacted Personalization Mall immediately; Emily was very pleasant and helpful. She arranged a frame replacement immediately after receiving my photos of the damage. My replacement frame came two days later...giving me plenty of time to complete my photo collage and wrap my husband's gift. I appreciate the extra effort if all involved!