Very thoughtful Employee
When I ordered the doormat I initially put the wrong grade on it.So I thought I corrected it.. So after I submitted the order I notice that it was not changed. I also notice that you could not change orders after the order was submitted. I got so upset mainly because this is my daughter's first job after college, a school teacher and I wanted to get her something nice. I immediately called customer service and explained what happened, a very sweet lady changed the order. No questions, no backlash she just fixed it. I did not get her name, however if you find her name, thank her for me and give her a raise lol. When my daughter received it she was so happy and it arrived at a time that she needed to be lifted up. I order from you guys often and will continue to do so. One last thing your customer service dept is Awesome.