20th Anniversary presentI had sent out for this cross on July 14th after a few days I had not received notice of its status. I had emailed and since I received no answer I called. Someone took interest immediately and went out of their way to let me know that they were making sure the product was a quality product and was taking a little longer. I needed it for July 29th and getting it on that date was hard. The lady on the phone said I will expedite shipping and we will pay for it. They are the most lovely people and this lady was awesome. It arrived on time, my son had his gift on July 29th. THANK YOU!!