(Fargo, ND) - December 24, 2021
Received cutting board, engraved writing looked great aside from a big "X" scratch across the front of the board over the name. Was issued replacement. When received replacement, I could not even see the engraved writing - was told by Quality Assurance Team it was the "wood grain/tones that determine the depth of the color, no way to guarantee consistent finish". Why then on the website can you clearly see all of the writing on the cutting boards as well as on the first one I received? That makes no sense. Cannot give as gift - they won't even be able to see their name on it. Apparently the "Quality" Assurance Team doesn't know "quality".