Had to remake the entire pillow to make it gift worthy.
I was very disappointed with the quality of this item.
The pillow insert is vacuum sealed for shipping. When you open the package, the pillow barely expands. I had to open the seam, pull all the batting out, separate the batting so it was fluffy, re-stuff the pillow, and re-sew the seam to make it look like an actual pillow and not a down comforter for a baby doll.
The personalized cover isn't square (it is too tall for the pillow) and doesn't lay right when on the pillow insert (it is wrinkly and looks like a 6th grade Home EC project). The opening in the back has an unfinished edge (again, 6th grade Home Ec project). I had to rip out all the seams, fit it correctly onto the pillow insert, and resew the seams in the correct place. In addition, I had to finish the edge on the back and put velcro on the edge (to keep it closed so the cover stays smooth on the insert).
Now, after 4+ hours of work, the pillow looks great and I am not embarrassed to give it as a gift.