ErnieThe service was great! Ordering was fairly easy, albeit a little confusing when the website switched to Personalization Mall. I can't speak to the quality of the blanket, because it was a gift for a friend who lives hundreds of miles away, but her comments to me and my family were all praise and gratitude appreciation. She would let me know if there were a problem, and she had nothing but compliments for. the quality of the blanket. It worked out well.