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Disappointed I have purchased and received a number of different items from pmall in the past and have been very happy with the quality. Sadly, this time I was let down. First I want to say that I got a good price, the shipment was quick and it was super simple to create the ornament. However, when I opened my package I was extremely disappointed. The picture on the ornaments was very blurry, there was black dot near the center and there was a white line across the top. I called customer service and they were very helpful by working with my photo and sending out replacements right away. Again, I opened the box and while the picture was a bit clearer and the black dot was gone the white line at the top of the photo was still there (I didn't crop it at all so I don't get it). I gave them out and everyone loved them, but I am really disappointed with the quality this time and likely won't order again for 2011. I bumped the item from 2 stars to 3 stars based on the excellent customer service.
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Photo Ornament I purchased four ornaments, all with different pictures on them. The pics were cropped even further from what I submitted so I was a bit disappointed in the final outcome because some of the picture was cut off. One also appears lighter and faded compared to the original picture.
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Average I was disappointed when I received my ornaments (I ordered 2). Both pictures were slightly blurry and in one of them, my son's face was washed out and over-exposed. When I ordered the ornaments, I even edited the photo so it would be "sharper". The pictures themselves were taken with good resolution and were not blurry. Somehow when processed, they ended up blurry and the one was washed out. The print on them is pale as well. The ornament background is really cute and looks good on the tree, and I like that it has the year on it.
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Quality has changed By Shopper (Kings Park, NY) - March 24, 2017 I have purchased many ornaments within the past few years and have always been so happy with my purchase. This ornament along with the ones I purchased for Christmast in 2016 were of poor quality. All the images were blurry which have not been in the past. This ornament was not any different. The ornament itself is of good quality but the photos and the personalization are not clear. This is my favorite gift but I probably will not buy them again unless the quality is improved.
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Too small If you are going to buy this ornament make sure you choose a photo that's just of a persons face. The photo I chose was too far. I do not like it at all. Plus the quality was blurry. I wish I would of chosen a different ornament.
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why isn't there a picture on the back? it would have been BETTER if the ornament was double-sided. VERY DISAPPOINTED
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Warning to those who want to order more than one I ordered four of these ornaments of my son for my parents, in-laws and grandparents. The ornament is very cute, but I noticed that only one had a very crisp photo. The photo in the others were less distinct and blurry. I don't know how they make the ornament, but it seems that by ordering multiples, they reused the template and the additional ornaments suffered in photo quality. If you are interested in getting more than one, I highly recommend ordering them separtely. Besides, there was no price benifit in ordering multiples (at least when I ordered). Hope my disappointment helps others.
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Good By Shopper (Midland, NC) - December 21, 2017 The picture was not clear
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Terrible It came out awful. The other one was good.
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Disappointed I have loved everything I have ordered from personalization mall except this. The photo was very blurry not like the photo I submitted and on the other the wording was blurry also.
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Poor quality bI ordered this same product in 2013 and the quality has declined significantly. As the photo shows the overall quality of items purchased this year is terrible. I have been given no explanation as to why the quality has declined.
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Heartbroken I'm really upset the way this turned out. This is supposed to be his ornament to have for the rest of his life and you can't even see what year it is because it's chopped off. I'm so disappointed.
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Washed out, doesn't look like my niece Quality of the printing was quite honestly terrible. I'll never order from here again.
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Over-exposed Photos By Shopper (Centerville, GA) - January 31, 2012 I ordered several of this ornament for Christmas 2010 and they all looked great. So I did it again for 2011 and was not happy with the quality of the photos. All the pictures were overexposed and unnatural looking. I don't know what happened since last year, but the quality has decreased considerably. Very disappointing!
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