Beautiful Coffee Mugs!
(Rowe, MA) - April 3, 2018
I ordered two of the Initial Accent Personalized 15-oz Coffee Mugs in burgundy. They arrived quickly and are beautiful, quality mugs. I couldn't be happier! The only problem with my order was the packaging. One of the mugs arrived with a shattered handle, as there was no packing directly around either mug. Very poor packaging. I'm surprised both of them weren't broken. I suggested to the company that they surround each mug with bubble wrap before placing them in their individual mug-size boxes. This action would help buffer all their breakables and prepare them for the rough ride ahead of them from the warehouse to the consumer. Customer Service was great. After emailing them a picture of the damaged mug, a replacement has already shipped. I will definitely order from these folks again!