I have ordered several personalized ornaments over the years. Found this website this past Christmas and it will be my starting place from this point forth. This ornament is excellent quality and exactly as I ordered. It arrived soon after I ordered. It came in a wonderful velvet type bag to store this heirloom for years to come. The writing was clear and excellent quality. I apologize I did not take a photo of the ornament before my grand daughter took it home, even though none of the photos I've seen have done the products the justice they deserve. Happy buying!