Great product and EXCELLENT customer service
(Baltimore, MD) - January 17, 2021
I ordered the memorial ornament as I recently lost a beloved pet who was with me for almost 14 years. Due to the delivery problems as a result of the holidays, I did not receive it before the holidays. However, when I contacted Personalization Mall, not only they waived shipping charges, but also sent me a new ornament free of charge. It is beautiful, and I rarely see such a great, prompt and courteous customer service. Thank you.