I ordered these aprons for my grandsons, for Christmas, since they love to help in the kitchen with their mom and dad. Maverick's apron was perfect, but Theo's apron was not. The image was tacky, the letters weren't crisp and it looked like the image would come off in the first wash. Customer service was amazing! They immediately reviewed my picture of the item and I received a replacement within a week, a perfect replacement! I know my grandsons and their mom and dad will love these aprons as much as I do. The images are both now perfect, smooth on the apron and the material of the aprons is of high quality. And, I had enough room on the aprons to add their first names and their middle names, which was a bonus! I can't wait to give them the cute aprons for Christmas!