(Baton Rouge, LA) - January 15, 2019
This is more about your company than the product, although the product did arrive in perfect shape and your work was, as always, perfection! The little dog in the picture was old and very ill and had to be put down just before that ornament was made, and it made the owners extremely happy to have this. My larger compliment, however, goes to you! I have done business with you for a number of years now and the quality and service has always been without issue..this time around the first shipment of this order got lost somewhere along the way and nobody could seem to find it. I called in a panic because of its importance....your representative's demeanor was, as always, friendly but also very professional and in no time at all I was assured that they had the materials to make the ornament over again which they did, and she even saw to it that it was expedited to me! May not sound like a big thing, but it certainly WAS to me, and it was just "business as usual" to you! The quality of your products has always been superb, only to be surpassed by the service you offer your customer! Thank you.