I received both ornaments and had to literally take them apart and reposition the inserts on both of them. Luckily they slid in and out without a problem since it was only an insert that went in a little bit more care could have been take to make sure that they where put in correctly. I loved the ornaments they where a Christmas gift to my sister for my parents that have both passed and she loved them also, I just don't feel I should have had to take them apart and fix them. What if failed to mention was the way the inserts was put in, neither one was in straight, they where both on the side so I had to take them out and reposition them so the word Goodbyes was on the top. They did not look the way the do in the picture below when I received them.