Beyond my expectations! I ordered this item the week before Christmas and did not have high hopes for it getting to me on time, and if it was rushed, I was worried the quality might not be great..WOW! I received the serving paddle with 2 days to spare and it was absolutely Gorgeous!!The engraving was beautiful and the Whitewash finish was so pretty! When my dear friend opened the gift, it brought tears to her eyes!! Well done!! Will definitely be ordering many more personalized gifts from you! Happy New Year!