Design Your Own Personalized Coffee Mug Customer Reviews

Purchased this personalized mug for my fiance and while the thought was there, the final delivery was not what was expected. The image turned out significantly darker than the original picture and it appeared like there was no quality control before shipping the product. It is now sitting on the back of a shelf ...

The options for spacing text were pretty limited and the print quality was not good at all.

I have ordered before for this company with nice results, but this time I did not like the placement of the picture on the cup. It showed that it should facing you, but ended up on the end where you couldn't see it.

When I cropped the image on the website, it added a black border rectangle around the logo at the edges of where it was cropped in. Not sure why, and it doesn’t look great.

Use of the design software was very difficult and clunky and there are very few design tools and no information about what you will actually get. You can't view the final product nor make edits after you submit the image, so you'll have to start anew if you click to submit. The ultimate image quality was blurry but there was no way for me to see that prior to submitting my ultimate design. This was a very disappointing outcome because this is a retirement gift and I spent $30 to coordinate this group gift and won't be able to make another one in time!

I am very disappointed with the outcome of this purchase. The images I selected to use came out very blurry. I uploaded a quality picture, but the product I received made it look cheap. I bought these as Christmas gifts and I won't be able to use them they look so terrible. I would not recommend this product.

WE had ordered a mug with our dogs picture on it from another company and it was perfect. I accidentally dropped it and it broke. I couldn't find the company that I ordered it from so I tried "Personization" to create a mug with our dogs picture on it. I was very disappointed in the product. The picture was tinted an orangey yellow color... We paid more for the Personalization cup than we did with the other company and it just isn't as nice.

Ordered 2 mugs with our logos on it. I wanted an all black mug but they did not have it, so I made the image with a black background. However the mugs that I got back did not have the mugs wrapped properly. To make matters worse I contacted customer service and they were absolutely unhelpful. Told me that they manufactured them properly. They made no attempt to try to resolve the issue. I will not order anything again from them again!

Cup arrived very broken.

I found it hard to place the picture on the cup from a computer vs giving the company the pictures to place on there themselves. One picture came out way too wide even though it showed appropriate on the computer when placing the order. Pictures were very blurry

the designing of the mug was very confusing. i thought because i writing on the front of the mug that is where the personalization would be-instead it went all the way around to the back of the mug. looks ridiculous. i am very disappointed and wish i could get a refund.

I ordered a cup to personalize with a picture. I couldn't get the picture to stay in the 'design your own' section, so I uploaded it and assumed they would know what to do. Instead of putting it on either side, it was put on the front, directly across from the handle. Who puts them there. I have never seen a cup with the design there. Very disappointed.