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Slightly Disappointed I ordered one of these as a wedding gift and LOVED it so much that I had to buy one for my home. The first one I ordered fit snugly in the rubber tray and looked great. However, ours has a gap around the entire doormat and slides around. I love the concept and look of the mat itself...I just wish it fit in the tray better. :(
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Quality Standards Lacking I was very excited to order this for a co-worker moving out of state. Had time not been a factor I probably would have returned the item. During the printing process the lettering was smeared on over half of the letters. Just not the quality I expected. Be careful. The concept is wonderful though.
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closing gift I am a realtor and had ordered the mat as a closing gift for one of my buyers. I was disappointed that on a few of the letters of the family's name the paint was missing and the paint looked to be a little smeared. I called your customer service dept. and was told that that the mat was supposed to look weathered.
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Adorable It's a thin, cute, decorative matt
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Acceptable but not remarkable I was disappointed to see that it is two mats, not one. The state symbol was smaller then the lettering on home, and the center matt didn't fit tightly inside the rubber base. I thought it could have been done better.
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Very nice but corners were not symmetrical Quality and personalization are great as always. The reasons though, for the 3 stars is that the corners of the doormat were not even or symmetrical. Also the doormat is not attached to the rubber which is fine for switching out, but I don't think this was noted in the description of the product.
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Home Doormate It is a nice doormat, but lettering looks a little worn., like it's been used, altho' I know it wasn't.
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Distressed By Shopper (Ellicott City, MD) - May 24, 2015 Be aware that this style is a "distressed" printing. It is not clean and neat. There are many "speckles" on both the white printing and on the colored section. Good quality rubber back doormat.
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Pretty, but not for outdoors This was delivered quickly and is very pretty. I was very happy with the look of the personalization; however, it's a door mat and it feels like it is made from fabric. The white lettering will prevent it from being used as a mat for outside the front door.
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A near miss By Shopper (Athens, TN) - December 9, 2014 This item would be perfect if the font used were clean. I think the idea was to make it look rustic, but instead it only looks old and worn out. This might be the look some people are going for, but for me, and as a gift, I want a clean looking, new looking, item to give as a gift. As I said, it's a near miss for me.
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20x35 doormat By Shopper (Harpers Ferry, WV) - March 25, 2023 I bought a replacement mat for the exact same one I bought 5 years ago to fit in to the black rubber mat holder I bought 5 years ago, except this mat does not fit into the rubber mat, it’s about 1/4 inches to big on each side
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Crooked By Shopper (Vilonia, AR) - September 29, 2016 I received mat and letters looked like a 2 year old placed them. I requested another, and the state logo was still crooked, but the lettering was a little better.
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rubber doormat By Shopper (BONNEY LAKE , WA) - July 22, 2016 Looks cheap, and cheaply made. Very messy paint job on the letters. Comes in two pieces. The scrolled backing is separate from the rug, and the rug itself is very flimsy.
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Personalized Doormat Everything on the doormat was as ordered. The problem was with the workmanship. I felt like it was sloppily painted. Some areas were real white and some looked like it could use more paint. There was also paint splatter all over the mat. I guess I felt like it looked like it was done very quickly and rushed out the door.
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Not up to expectations While I loved the idea, I was disappointed in the mat itself....there are spots clustered in the corners, like something was spilled on it. If you bring up picture and do a close up you can see on line. I didn't bother to send back because I think they are all like this.
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The rubber border part is not attached The personalization looks great but I purchased the extra rubbing border/backing and it comes as a swipe rate piece.. Meaning the personalized rug part moves around and doesn't stay in the rubber mat. I will be glueing them together before gifting.
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Doormat The top of this mat is like fabric layered on top of rubber. It won't hold up to people wiping their shoes on it. We are going to use it for looks rather then a entrance mat. I Love the way it looks.
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Very Poor Workmanship By Shopper (Midwest City, OK) - December 5, 2018 I was more than disappointed and have been told that the sloppy workmanship was actually on purpose and the mat I chose was designed to have spots and pock marks with the stencil running outside of the lettering. I have been told that the design is on purpose. That coupled with the exhorbitant shipping caused me to pay $48.00 dollars for a 29.99 item (I thought). I will not be ordering from this company again. The customer service personnel seemed little interested in trying to answer my questions.
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Terrible product By Shopper (DEATSVILLE, AL) - July 6, 2017 These are terrible. I talked to customer service and they said this was the distressed look. They look as if you used them for a year. The paint is smeared and some of the letters are missing parts like you pulled them off. I ordered two and it would make me sick to give them as gifts.
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Don't buy this I was very disappointed with this purchase. I called and explained my dislike and was told this item is distressed and we can do nothing for you it would be the same. But I can return it and get a credit. I already paid shipping and you want me to return this at my expense. No thank you I made my last purchase.
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State of love-more like disappointment This was a total disappointment. Printing was terrible and what was even more disappointing was the lack of customer service I received. Don't buy this product unless you have money to burn.
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Ink smudged By Shopper (houston, TX) - December 17, 2016 Received rug, the ink is smudged ,called and 1st they said they would replace it but in the end they said that is the design.
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Dissapointed By Shopper (Stinnett, TX) - November 25, 2016 I am currently waiting to hear back from customer service as this gift is missing paint and is smeared badly. I am not happy at all and can not find any sort of Return information with my package. The lady I spoke with seemed to be very nice and asked me to e-mail her pictures, which I have done. I'm glad I had this gift sent to me rather than straight to the recipient. It looks worn. Will update status as soon as possible.
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disappointed By Shopper (Ashland, PA) - November 25, 2016 This product was not as it presented itself to be. The white paint was smeared all over the mat and ruined the look of neatness. I was told it was a "distressed look" and no where in the description did it say it had a distressed look. I certainly would not have purchased it if that were so. I did contact the service department and was given no help or offer to rectify the problem. Just a "just the way it is" response. I hesitate to order anything else from Personalization MALL or to recommend anyone else to.
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Doesn't lay flat It looks nice and even spent the extra money for the black iron mat to insert it in. After 2 days, it started curling up. I thought it would have been permanently put in it.
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One Star Too Many This review makes you select at least one star. I would give the quality and customer service a negative five. The lettering on this mat is smeared and faint on top of the not so great quality mat itself. They would not redo it and as a result I've a useless mat that needs to be thrown away as it was to be a Christmas gift.
Therefore, should you choose to purchase, it is my opinion that their meaning of personalization does not include customer satisfaction.
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Expected More "State" of Love Doormat This item's description mentions that the pieces are separate, however, when ordered together, I thought they would be molded together w/ the rubber or at least have something to make them stick to one another or interchangeably remove the inlay. The middle "phrase portion" is just an inlay, which doesn't seem like it will stay in place when stepped on or if someone wanted to wipe their shoes before entering. Very disappointing to pay for something w/ little quality. Since, we cannot return it, we're stuck w/ it, so will use to see how it goes, but am keeping our old doormat as a standby. This site should definitely offer a credit, but the online chat person did no such thing. This will definitely make me feel like I will try other sites first before buying from this one in the future. I don't like feeling like a helpless dissatisfied customer with no resolutions, or even partial resolutions, to orders. Expected better customer service.
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