Vacation Memories Wood Photo Frame Customer Reviews

Ordered this frame as a gift thinking would make a wonderful surprise gift...but now I am hesitant to give it. Apparently I missed this in the preview but the font they use is weird. The capital J looks more like a I( only the SLIGHTEST hook on the bottom if you really stare at it) Looks like Iason not Jason. Called customer service who said "well thats the way it is so we can't help you." Will rethink future purchases at PMALL. Not the response or the quality I expected.