was not as orderedmy personal message was not added to my candle, and  now i'm supposed to take pictures,  send by i phone and supposed to use tech sutff i'm not familiar with.   I ordered several items and all were perfect, so for the most part , i'm happy with your products....  I'm not sure the frustration of doing whats asked to settle the issue, so hopefully an easier way to  receive a new candle with the personalization that was missing....   Billie Strong