I ordered this heart clock for my granddaughter’s high school grad. The first one I received came with the text skewed sideways and was not presentable. I called them about a replacement and they had me send in a pic. They responded quickly and processed another one which they overnighted to me in time for my trip down south to see her. I love this clock, I’m just sad they let it get sent out wrong the first time. But, they made it right.